Online Purchase Policy

The Musée d’art contemporain de Montréal (MAC) operates the site www.macm.org/en.
Any purchase made through this site is governed by the following Terms of Use.


ACCEPTANCE OF TERMS OF USE

By purchasing online, you acknowledge that you have read and understood these Terms of Use and Purchase Policy, and you agree to follow them as well as any potential amendment.


GENERAL TERMS FOR ONLINE PURCHASES

Creating an account

You do not need to create an account to make an online purchase. You can make your purchase as a guest. However, there are several benefits that come with creating an account:

  • Your profile and contact information are saved. Your future purchases will be quick, since you will not have to repeat the registration process.
  • Your preferences, address book and purchase history will also be saved in the “Your Account” section.
  • You can update your account at any time. To delete your account, write to us at billetterie@macm.org

The MAC takes every necessary precaution to safeguard the confidentiality of personal information and acts in compliance with Quebec’s Act respecting access to documents held by public bodies and the protection of personal information.

Users are responsible for protecting the confidentiality of their account, personal contact information and password. The MAC is not responsible for unauthorized use of a user’s account. Users most notify the MAC as soon as possible of any unauthorized use or potential breach of security by email at billetterie@macm.org.

Prices and sales taxes

Prices shown are in Canadian dollars. Applicable taxes are included in the price of tickets and memberships. Prices are subject to change without notice by the MAC.

No administration fees will be added to transactions.

Personal information

We make every effort to protect your personal information under our control. To find out more about the MAC’s privacy measures, see our Website Terms of Use – Personal Information.

Secure online payment

All online transactions made via the MAC website are only payable by credit card (Visa or MasterCard).

During online purchases, the MAC collects only the personal information necessary for processing a current or future order. Personal information required for online payment and the user’s credit card number are only shared with the outside provider entrusted with processing online transactions. The MAC does not save any credit card number provided for online purchases made through the website.

Applicable laws

These Terms of Use are governed by the laws in force in the province of Quebec. 


SPECIFIC TERMS – ONLINE TICKET SALES

Once you have purchased tickets online, you will receive an email confirming your order. You will need to either bring a printout of the confirmation to the MAC ticket counter or show the email with your smart phone or tablet. You may be asked to show some ID.

There are no refunds for online ticket purchases, unless there has been a billing error on the MAC’s part.

Discounts on tickets are not applicable online; you must go in person to the MAC ticket counter to obtain your discount.

For group rates (10 people +), please contact our group reservations service at 514‑847‑6253.

For any issues with online ticket purchase transactions or if you have any questions, write to us at billetterie@macm.org or call us at 514‑847‑6228. Please note that it may take up to 3 business days for us to get back to you.


SPECIFIC TERMS
 

Online membership purchases

When purchasing a membership online, your account is automatically created (if it does not already exist). If applicable, you will receive an email confirming your new account has been created and asking you to choose your password.

Once you have completed your online registration, you will receive an email confirming your order.

Your membership is valid for the duration selected (one year or two years).

As soon as your registration has been verified in our system, your card will be mailed to you or available for pickup at the MAC, depending on the option you have chosen. In the meantime, you can visit the MAC and enjoy all of the exclusive benefits available to members simply by bringing a copy of the email order confirmation.

For or any issues with online membership purchase transactions or if you have any questions, write to us at abonnements@macm.org or call us at 514‑847‑6246. Please note that it may take up to 3 business days for us to get back to you.

Refund

There are no refunds for online membership purchases, unless there has been a billing error on the MAC’s part.